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Return policy

Return or exchange an item - our 100% money back guarantee

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Please note that you should notify Backdropsource in writing via email to . 

  • Electronic software downloads
  • Opened consumable items (e.g., Spare Bulbs, Paper Rolls, Tapes, Chroma  Green Gloves , Green Hoods, Chroma Tunic, Chroma Green Suits)
  • Select special-custom made merchandise like Printed Vinyl Backdrops , Printed Polyester Backdrops , Printed Canvas backdrops.

We regret that Backdropsource cannot accept cancelled orders more than 14 days after receipt unless the goods are faulty. This does not affect your legal rights.

  • Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.

Most deep-discount retailers have an "all sales are final" approach to customer returns. At, we offer you the option of returning items that don't meet your needs.

  • If you receive faulty, damaged or incomplete goods please report to Backdropsource in writing via via email to within 5 working days from the date of delivery.
  • Please state your order number or invoice number, the faulty, damaged or missing item, quantity and details of the problem. If you are able to attach a photo then please do.
  • Once the goods are returned they will be inspected and if found to be defective we will offer you a full refund including original delivery, or a replacement item will be sent at no charge.
  • If a carrier attempts to deliver goods which appear damaged or incomplete, please clearly mark the carrier's paperwork as "damaged" or "incomplete" before signing for the delivery. Please ask for a copy of the carrier's paperwork. If you are able to take and attach a photo of the condition of the delivery, please do.
  • Please return all items unused and with original outer and inner packaging, any accessories, manuals and peripherals originally supplied. Please do not write on product packaging. Unfortunately incomplete returns will not be refunded.
  • Returned goods should be packaged securely for transit by carrier. Goods damaged or lost due to inadequate packaging may not be refunded.
  • If you require any further information please contact us via chat or email or call us on +64 3 588 8033.