Backdropsource.co.nz products are eligible for returns due to manufacturing defects within 7 days of delivery.
To initiate the return, email customer support with reference of the order number. Include photos and/ or a video clip to highlight the damage / issue. Please ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc.).
Your return will be validated and replacement will be provided. In case of non availability the purchase price of the item, less the shipping fee will be provided as store credit.